Questions about a download, a license or a custom request? We’re happy to help.
hello@ogrustudios.com
We usually reply within 1–2 business days.
If your message is about an order
Please include:
- Your order number
- The name of the artwork
- What went wrong (for example, the file won’t open or the download link expired)
Licensing questions
Not sure which license you need, or want to upgrade one you already bought? Tell us how you plan to use the artwork and we’ll point you to the right option. You can also read the full License Agreement.
Custom and commissioned work
For commissions, collaborations or uses not covered by our standard licenses, email us with a short description of the project, where the art will appear and your timeline.
Grievances
In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints about an order, a download or your personal data can be sent to our Grievance Section:
Grievance Office, OgruStudios
Jaipur, Rajasthan 302017, India
Email: hello@ogrustudios.com
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.