Last updated: 30 September 2026
All our products are digital downloads, delivered instantly once payment is confirmed. Files can’t be “returned” once they have been downloaded, so all sales are final, except in the cases below.
When we’ll help
Contact us within 14 days of your purchase if:
- A file is damaged, won’t open, or isn’t the artwork you bought
- You can’t download your file and we can’t fix the problem
- You accidentally bought the same artwork with the same license twice
We’ll send you a working file first. If we can’t resolve the problem, we’ll give you a full refund to your original payment method.
Wrong license?
If you bought a license that doesn’t cover your use, don’t buy again. Contact us and we’ll upgrade you for the difference in price.
What we can’t refund
- A change of mind after the files have been downloaded
- Colour differences between your screen or printer and the preview
- Print quality problems caused by your printer, paper or print service
After a refund
When an order is refunded, you lose access to its downloads straight away and the license for that artwork ends. You must stop using the artwork and delete any copies you have saved. The same applies if a payment is reversed or charged back through your bank or card provider.
How to request help
Email us at hello@ogrustudios.com with your order number and a short description of the problem. Approved refunds are usually processed within 5–10 business days, depending on your payment provider.